Welcome to Souls Kindled. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
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Souls Kindled is an online platform offering handcrafted and customisable products.
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By using this website, you confirm that you are at least 18 years of age or accessing the site under parental or guardian supervision.
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We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will be effective once posted on the website.
2. Products & Services
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All products sold on our website are handcrafted. Minor variations in colour, texture, finish, or detailing are natural and are not considered defects.
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Product images are for representational purposes only. Actual products may vary slightly due to lighting, screen settings, or the handmade process.
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Customised or made-to-order products are created based on customer specifications and cannot be resold.
3. Pricing & Payments
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All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
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We reserve the right to change product prices at any time without prior notice.
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Payments are processed securely through trusted third-party payment gateways. We do not store or have access to your complete payment details.
4. Order Acceptance & Cancellation
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An order is considered confirmed only after successful payment and order confirmation.
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We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.
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Cancellations are governed by our Refund, Return & Cancellation Policy, which forms an integral part of these Terms.
5. Shipping & Delivery
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Shipping timelines provided are estimates and may vary due to external factors beyond our control.
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Souls Kindled is not responsible for delays caused by courier partners, weather conditions, or regional restrictions.
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For complete details, please refer to our Shipping Policy.
6. Returns, Refunds & Exchanges
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Returns, refunds, and cancellations are subject to our Refund, Return & Cancellation Policy.
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Customised and made-to-order products are generally non-returnable and non-refundable.
7. Intellectual Property
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All content on this website, including images, text, designs, logos, and artwork, is the intellectual property of Souls Kindled.
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No content may be copied, reproduced, distributed, or used without prior written permission.
8. User Conduct
You agree not to:
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Use the website for unlawful or fraudulent purposes
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Attempt to gain unauthorised access to the website or its systems
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Misuse or interfere with the website’s functionality
9. Limitation of Liability
Souls Kindled shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability, if any, shall be limited to the value of the product purchased.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your personal information.
11. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai.
12. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: soulskindled@outlook.com
WhatsApp/Mobile: 9930 433 684
By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.