Thank you for shopping with Souls Kindled. Each of our products is thoughtfully handcrafted, and this Shipping Policy explains how orders are processed and delivered.
Order Processing Time
All our products are handcrafted, and some items are made to order or customised.
-
Processing time: Orders are typically processed within 10 to 15 business days from the date of order confirmation.
-
Customised orders: Custom or personalised pieces may require additional processing time. The estimated timeline will be communicated at the time of order confirmation.
Please note that processing time does not include shipping or delivery time.
Shipping Timelines
Once dispatched, estimated delivery timelines are as follows:
-
Domestic Shipping (India): 5 to 7 business days
-
International Shipping: currently not shipping internationally
Delivery timelines are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.
Shipping Charges
-
Shipping charges (if applicable) will be calculated and displayed at checkout.
-
Any promotional free-shipping offers will be clearly mentioned on the website.
Courier Partners
We work with reliable third-party courier and logistics partners to ensure safe and timely delivery of your order. Tracking details will be shared once your order has been dispatched.
Order Tracking
Once your order is shipped, you will receive an email or message containing your tracking details. You can use this information to track the status of your shipment.
Address Accuracy
Please ensure that all shipping details, including address and contact information, are accurate at the time of placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
Delays & Exceptions
While we strive to meet our estimated timelines, delays may occasionally occur due to unforeseen circumstances. Souls Kindled is not liable for delays caused by courier partners or factors beyond our control.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with relevant details and photographs, if applicable. We will work with our courier partners to resolve the issue at the earliest.
Contact Us
If you have any questions regarding shipping or delivery, please reach out to us at:
Email: soulskindled@outlook.com
WhatsApp/Mobile: 9930 433 684
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.