At Souls Kindled, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
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Personal Information: Name, billing and shipping address, email address, phone number
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Order Information: Products purchased, customisation details, order value
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Payment Information: Payment details are processed securely by trusted third-party payment gateways. We do not store or have access to your full payment information.
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Technical Information: IP address, browser type, device information, and cookies to improve website functionality and user experience
2. How We Use Your Information
We use your information to:
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Process and fulfil orders, including customised requests
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Communicate with you regarding your orders, inquiries, or support requests
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Improve our products, services, and website experience
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Send updates, offers, or newsletters (only if you choose to opt in)
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Comply with legal and regulatory requirements
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may be shared only with:
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Service Providers: Trusted partners such as payment gateways, shipping companies, and website hosting platforms, strictly for order fulfilment and operations
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Legal Authorities: When required by law or to protect our legal rights
All third parties are obligated to protect your information and use it only for the intended purpose.
4. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from unauthorised access, misuse, or disclosure. Our website uses secure technologies and trusted platforms to safeguard your data.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand user preferences. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.
6. Your Rights
You have the right to:
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Access, update, or correct your personal information
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Request deletion of your personal data (subject to legal and operational requirements)
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Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: soulskindled@outlook.com
WhatsApp/Mobile: 9930 433 684
By using our website, you agree to the terms of this Privacy Policy.